Blog

DRM wants to hear from you!

 

DRM’s annual community survey is open.  Please tell us what legal issues you would like us to address next year by taking our survey online now.  Contact our office at 410-727-6352 ext. 0 if you need to access the survey in alternate formats, or to give your responses by phone.  You can also print the survey and mail it to our office by August 23, 2019.   Thank you for your feedback!

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National Disability Voter Registration Week

The REV UP Campaign coordinates National Disability Voter Registration Week (NDVRW) each year on the third week of July to increase the political power of people with disabilities while also engaging candidates and the media to recognize the disability community. REV UP stands for Register! Educate! Vote! Use your Power!

On Monday, July 15th DRM kicked off National Disability Voter Registration Week by providing a Voter Registration and Rights training and voter registration session for The League for People with Disabilities advocacy group. Many thanks to the staff from the Baltimore City Board of Elections who brought Maryland’s accessible voting technology, the Ballot Marking Devices, “BMDs.” They provided a demonstration on how to use the BMD, offered an opportunity for the advocates to practice using the devices themselves and answered questions. Staff from the Baltimore City Mayor’s Office of Civil Rights were also in attendance and shared information about upcoming events.

According to a study conducted by Rutgers University, voter turnout surged by 8.5 points in 2018 among citizens with disabilities relative to the 2014 midterm elections, and it is expected to increase during the 2020 elections.

It is important for people with disabilities to be registered voters so they can elect officials who have their best interest at heart, and vote for policies that will improve their quality of life.

“Everyone with disabilities in the United States benefits from the rights and protections under the Americans with Disabilities Act (ADA)”, said Voting Advocate, Tracy Wright. “We all need to do our best to protect it.”

Visit our website for more resources https://disabilityrightsmd.org/voting/

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Rights to receive reasonable accommodations in the workplace and live in integrated community

DRM recently joined Rooted in Rights and other P&A agencies around the country to produce short videos explaining the rights of people with disabilities to receive reasonable accommodations in the workplace, and the rights to live in integrated community settings instead of segregated institutions.

Reasonable accommodations in the workplace

Rights to live in integrated community settings

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MTA Mobility Crisis

 

Crisis Facing Riders of MTA Mobility Service

May 31, 2019 Disability Rights Maryland (DRM), the Congressional mandated protection and advocacy system for the state, as well as Consumers for Accessible Ride Services (CARS), a self-advocacy group, are demanding an emergency response from Governor Hogan to the crisis facing disabled riders of MTA’s Mobility Service. These riders have no other forms of transportation. DRM is requesting an emergency plan to be put in place to address the harms caused by MTA’s failing service, as it is endangering the lives of the riders it is supposed to serve. Individuals with disabilities, such as Will Fields, had to wait for as long as four hours for his ride, outdoors and exposed to the elements while in an electric wheelchair. Other riders, such as Anitra Swann, was left stranded at work and forced to wait for hours, in an insecure location.  She finally had to pay for a taxicab when her ride never showed, and was unable to take her motorized wheelchair with her.

Riders have been stranded at dialysis appointments for as much as four hours, and have even had to miss full treatments or portions of treatments due to MTA’s Mobility service failure. This has put them at risk for removal from the kidney transplant list. Once picked up, some riders are on MTA Mobility vehicles for hours due to system shortages of drivers and vehicles. During these long rides, people have been unable to eat or take medications, and are unable to use the facilities–exacerbating their disabilities. Some riders have just come from dialysis treatments and may be weak and ill due to not eating.

Other individuals rely on personal care aides to support them in activities of daily living, such as transferring from a wheelchair, preparing a meal, bathing, etc. Others need vital assistance such as oxygen treatments and suctioning. However, by the time they get home after delays in para transit service, their aides have left due to their shifts ending. Riders have reported missing work, job loss or risk of financial loss, missing religious events, and countless other hardships due to significant delays and no-shows by MTA Mobility.

At times, when attempting to call about their late rides, riders experience busy signals, are disconnected or must wait on hold for periods of time beyond that permitted under law. Riders also report that when they get a response to their late line call, they are frequently told that a ride is coming at a specific time, but it does not show.

Two years ago, Disability Rights Maryland, along with the AARP Foundation Litigation, settled a lawsuit against MTA for egregiously long telephone hold times and a flawed eligibility process resulting in denials of service to qualified individuals with disabilities. Significant issues with the service are once again apparent.

Among the action items DRM is calling for in an emergency action plan are for MTA to:

  • Contract with taxi companies to provide immediate service and offer relief to those para transit riders who can use taxi services
  • Obtain small accessible vehicles for use on a temporary or emergency basis while the system develops sufficient capacity
  • Establish a relationship with 311 and 911 so that those dispatch services can have an emergency contact within MTA Mobility for responding to emergencies such as no-shows, stranded in dangerous conditions, being disconnected from the late line and not getting through, etc.
  • Immediately remove the limit (
  • two trips per day) on trips for individuals who can use Call A Ride, a supplemental system to para transit using local taxi companies
  • Retain services of an independent para transit expert to assist MTA in providing service compliant with the Americans with Disabilities Act
  • Provide additional resources to the para transit system
  • Use voice mail message system for ride cancellations and halt suspension of riders for “no-shows” while the service stabilizes
  • Install technology that is comparable to that used on the fixed route bus system where riders can use a phone app to identify the location of their ride
  • Ensure that solicitation for para transit drivers, and training, includes a stronger focus on the human resource component of the job
  • Consider having Medicaid provide more non- emergency medical transportation trips for para transit  riders on Medicaid
  • Improve scheduling of trips, which create significant inefficiencies
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DRM Mobility Complaint Line Now Live

Call to tell us of your concerns!

1. Note the date and time of the problem

  • How long was your trip?
  • How long were you on hold?
  • Was your ride late on pick up or drop off?
  • Did you miss an appointment or work?
  • Was your aide gone when you got home from a late trip?

2. Keep a log of your trip issues.

3. Report the problem to DRM’s Mobility Complaint Line: (443) 692-2526

You may also report your complaint to MTA at: (410) 764-8181, option 8

TIP: Some rides may be easy to book or cancel through mobility pass web online: passweb.mta.maryland.gov

TIP: Remember to cancel your ride if you change your plans.

DRM has long been involved in fighting alongside clients for equity in public transit services. DRM has filed two systemic lawsuits against the Maryland Department of Transportation (MDOT) and the Maryland Transit Administration (MTA) for disability discrimination in paratransit mobility, resulting in substantial improvement. The current chaos in service clearly demonstrates the demand for further reform.

DRM is currently engaged in talks with numerous state officials about the lack of funding and the poor planning for Mobility services. DRM is proud of the work with Consumers for Accessible Ride Services (CARS), a rider advocate group that meets monthly and is dedicated to improving transit services for people with disabilities. You can also download a copy of our MTA Mobility Rider and Rights Advocacy Guide.

If you experience any issues with mobility services, call DRM’s rider hotline at: (443) 692-2526 and leave us a message. We will return the call. #TogetherForChange

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